Open to Opportunities

Karim Ibrahim
Salih

Digital Transformation & OSS Manager  ·  Telecommunication Engineer
Ooredoo Oman  ·  Muscat, Oman

2.44TM Forum AOMM — Highest in Oman
98.87%Auto TT Rate (Feb'26)
15+Years in Telecom
✉ Get in Touch ⬇ Download CV View Experience ↓
Karim Ibrahim Salih
0
Years Experience
0
Auto TT Rate Feb'26
0
TM Forum AOMM Score
0
B2B Notifications Sent
0
Man-Hours Saved
Professional Summary

Turning Networks into
Intelligent Systems

Results-driven Digital Transformation & OSS Manager with 15+ years in telecommunications, combining deep network operations expertise (2G/3G/4G/5G, GPON, MPLS, DWDM) with full-stack development (Laravel, Vue.js, JavaScript) and AI/ML capabilities.

Leading Ooredoo Oman's autonomous operations journey on the Huawei AUTIN platform — architecting OSS/BSS integrations, building AI-powered automation pipelines, and delivering executive-grade dashboards that transform how the network operates.

Recognised for the Highest AOMM Score in Oman (2.44) under TM Forum GB1042A v1.7 evaluation, and reducing MTTD from ~60 min to 3 min via FTTH Massive Fault Interception while achieving a 98.87% Auto TT rate in Feb 2026.

PMP®HCIA-5GHCIP Cloud DCCCNPTM Forum AOMM

Autonomous Operations Roadmap

Driving: Intelligent Decisioning → Closed-Loop Automation → Predictive Operations → Proactive Assurance → AI-driven Orchestration

Full-Stack OSS Developer

AUTIN ADC Studio — MessageProcessor API, TQL database queries, Spl.EventBus event-driven architecture, Nokia REST Gateway OAuth2, Huawei SmartCare CCA

AI / ML Engineering

Local LLM (Ollama / Qwen2.5:14B), face recognition (DeepFace / ArcFace / face-api.js), Random Forest for FTTH prediction, vector databases, anomaly detection

Enterprise Project Delivery

TRA, Bank Mashraq, Investment Bank, Sohar Bank, Vodafone-NES, Nama Electric Meters, SHELL Oman, Barr Al Jissah Resort, ITA Modernization

AUTIN Platform · Huawei Joint Automation Journey

Automation Milestones

Quantified outcomes from the Ooredoo Oman & Huawei AAOM autonomous operations program (2025–2026)

⚡

Auto Trouble Tickets

Automated TT creation grew from 93.55% (Jun'25) to 98.87% (Feb'26), processing 3,000–5,900 tickets/month with near-zero manual intervention across all network domains.

Jun'25: 93.55% → Feb'26: 98.87% ↑
📡

Alarm Compression

Multi-domain alarm compression eliminates alert noise, accelerating fault isolation across the full network stack.

GPON
99%
Core PS
98%
RAN
92%
MW
87%
IP
84%
SDH
92%
🔮

FTTH Fault Prediction (UC-10)

AI-powered Random Forest model analyzes 15-min OLT performance data to predict fiber faults before customer impact — validated against 785 real complaint records.

56% accuracy · MTTD: ~60 min → 3 min
🤖

ADX Auto Diagnosis & Self-Healing

Autonomous fault diagnosis and recovery across 2G/3G/4G/5G with 27 recovery scenarios covering RAN, IP, TX, and MW — zero NOC intervention required.

27 scenarios · 2G / 3G / 4G / 5G
⚙️

B2B CR Auto Analysis

Change Request impact analysis fully automated — end-to-end processing slashed from 11 min to 2 min with auto topology correlation and instant B2B customer notification.

11 min → 2 min · Zero human intervention
🧠

CCUP — Agentic AI Complaint Hub

ANL4 solution consolidates 10+ portals into a unified AI workbench for E2E complaint management. Projected outcomes: complaint reduction 6–8%, FCR +15%, AHT -12%, MTTR -20%, L2 tickets -30%.

FCR +15% · MTTR -20% · L2 -30%
🔗

Cross-Domain RCA

Topology-based alarm correlation with automatic parent-child grouping across RAN, Core, GPON, IP, SDH, and MW — single ticket per root cause, eliminating duplicate dispatches.

6 domains · Single TT per root cause
🗺️

Auto Topology Discovery

Continuous topology maturity improvement for Ericsson / SIAE / Huawei / Nokia. Locally resolved: MAC report issues, back-to-back links, port mismatches, and rural star site scenarios.

Multi-vendor · Local script engineering
🚨

AI-Powered Crisis Management

Real-time outage and power alarm tracking across the entire network during daily operations and major crisis events — built locally on AUTIN with live dashboards, automated alerting, and unified cross-domain visibility.

Outages · Power Alarms · Real-time AUTIN
Career Journey

Professional Experience

15+ years — from field engineer to digital transformation leader across Egypt and Oman

Digital Transformation & OSS ManagerSep 2025 – Present
Ooredoo Oman — Muscat, Oman
  • Led TM Forum AOMM Assessment — highest score in Oman (2.44): Anomaly Detection 2.6 | CCM 2.4 | CX 2.3
  • Achieved Auto TT rate 98.87% (Feb'26), processing 3,000–5,900 tickets/month across all network domains
  • Deployed FTTH Massive Fault Interception (UC-11) — MTTD from ~60 min → 3 min
  • Architected FTTH Fault Prediction (UC-10) — Random Forest AI, 56% accuracy on 785 validated predictions
  • Engineered B2B CR Auto Analysis — 11 min → 2 min, zero human intervention, auto topology correlation
  • Developed CCUP Agentic AI complaint hub (ANL4) — FCR +15%, MTTR -20%, L2 -30% projected
  • Deployed ADX Self-Healing across 2G/3G/4G/5G — 27 recovery scenarios, zero NOC intervention
  • Implemented Cross-Domain RCA with topology-based parent-child alarm grouping across 6 network domains
  • Built MATELINE mobile app, SPMS (QR + auto-forecasting), SAR with 50m geofencing auto-validation
  • Delivered 12 unified AUTIN infra dashboards and AI-Powered Crisis Management System
  • Managing Nokia REST Gateway OAuth2 and Huawei SmartCare CCA integrations
AOMM 2.4498.87% Auto TTMTTD 60m→3mCR 11m→2m
OMC Manager – B2B OperationsAug 2024 – Sep 2025
Ooredoo Oman — Muscat, Oman
  • Managed 8,298 B2B customers (+4.2%) with Fault Rate 9.34% (-8.4%), MTTR 44 min (-13.7%)
  • Executed 232 service migrations across 107 sites (HVC: 61 | MVC: 49 | LVC: 122), achieving significant infrastructure cost optimisation
  • Sent 57,568+ proactive B2B notifications during outages and maintenance windows
  • Saved 548.5 man-hours/year through workflow automation — KPI tracking, PM scheduling, CR impact analysis
  • Delivered 9 digital transformation initiatives positioning OMC as a digitalization centre of excellence
  • Delivered 12 major enterprise projects: TRA, Bank Mashraq, Sohar Bank, SHELL Oman, ITA Modernization and more
  • Handled 9,368 tickets at 90.66% resolution rate; processed 3,290 CRs at 97.5% approval rate
232 Migrations / 107 Sites548.5 hrs saved/yr57,568+ Notifications
MS FM Assistant Manager – Digitalization & OMCSep 2021 – Aug 2024
Ooredoo Oman — Muscat, Oman
  • Digitalized all infrastructure reports, workflows, and operational dashboards on the AUTIN platform
  • Developed 10+ executive dashboards: Snag, COW, Power System, OSP, B2B PM, Datacenter (10 locations), KPI workflows
  • Managed CR approvals for all infrastructure activities; supervised OSP major tasks and CM/PM/ATP/DG field teams
FM Team Leader / Field Operations — Southern OmanApr 2019 – Sep 2021
Ooredoo Oman (Salalah)
  • Led RF, TXN, B2X, ATP, Quality field operations across Southern Oman including Khareef high-traffic events
  • LTE multi-band troubleshooting: L800 / L1800 / L2600 / TDD / Massive MIMO
  • Led site restoration after Cyclones Mekunu and Luban; handled GPON, PE Router/OLT migration, MPLS, VSAT
FM Engineer / Field Operations — SalalahDec 2017 – Apr 2019
Ooredoo Oman (Salalah)
  • Field maintenance and troubleshooting for RF, TXN (Ericsson, SIAE, VSAT), and B2X activities
  • Certified Huawei HCS – Microwave Installation
Team Leader – Suez Area (250+ Sites)Mar 2014 – Dec 2017
ALKAN CIT — Vodafone Egypt L1 Project
  • Technical support for 650 sites, Eastern Region; coached teams on MTTR, Repetition, SQI, and Availability KPIs
  • Managed Ericsson (Minilink C/E/TN, E-Band) and Huawei (RTN 620–980) MW links — commissioning, upgrades, troubleshooting
FM Telecom Engineer2012 – 2014
SKY Group Networks / ALKAN CIT — Vodafone Egypt
  • PDH/SDH and SIAE transmission troubleshooting and commissioning
  • BTS hardware/software, MW link alignment (Huawei RTN, Ericsson TN, SIAE), 2G/3G commissioning
Technical Expertise

Skills & Technologies

Software Development

Laravel (PHP MVC/HMVC)Vue.jsAngular JavaScript / jQueryHTML5 / CSS3MySQL REST / SOAP APIsOAuth2GitLinux

AI / ML

Ollama / Qwen2.5:14BDeepFace / ArcFace face-api.jsRandom ForestAgentic AI Vector DatabasesAnomaly DetectionLLM Tooling

OSS / BSS Platforms

AUTIN ADC StudioHuawei SmartCare CCA Nokia NetActPRTG NMSRemedy OMC CETRIX / SO-EMTM Forum AOMM

Network & Telecom

2G / 3G / 4G LTE / 5GGPON / FTTH MPLS / DWDMSDH / PDHVSAT Massive MIMOIPRAN / ATMPE Router / OLT

Vendors

Huawei (BTS3900, RTN, MA5800)Nokia (NetAct, Minilink, DWDM) Ericsson (RBS, Minilink TN)SIAECisco (CCNP)

Operations & Management

SLA / KPI ManagementMTTR / Fault Rate Change ManagementPMP® Delivery Cross-Domain RCAAlarm CorrelationAuto Topology
Credentials

Certifications & Training

🏆

PMP® – Project Management Professional

PMI · PM TRICKS · May 2021

35 PDUs
⭐

TM Forum AOMM – Overall 2.44

TM Forum · 2025

Highest in Oman
☁️

HCIP – Cloud Datacenter Operations

Huawei · Oct 2020

Certified
📶

HCIA – 5G

Huawei · Jul 2020

Certified
📡

HCS – Microwave Installation

Huawei · Jul 2019

Certified
🔒

CCNP – Cisco Certified Network Professional

CompuTek · Jul 2017

Certified
🛡️

CCNA Security & CCNA Voice

CompuTek · Apr 2017

Certified
🌐

CCNA – Cisco Certified Network Associate

NAT · Jul 2007

Certified
💻

MCITP – Microsoft Certified IT Professional

Self Study · 2010

Certified
Academic Background

Education

B.Sc. Electronics & Communications Engineering
El-Shorouk Academy, Faculty of Engineering — Cairo, Egypt
Grade: Good  ·  Graduation Project Grade: Excellent
Graduation Project: OPEN BTS — GSM cellular network using Software Defined Radio (SDR) technology. Optimised hardware infrastructure into software-editable code via VoIP-based architecture.
2004
–
2009
Get in Touch
Let's Connect

Open to digital transformation leadership, OSS/BSS consulting, and telecom AI/automation projects.

✉ eng.karim2010@gmail.com 📞 +968 950 21221 Oman 📞 +20 100 511 4559 Egypt in LinkedIn 🔗 cv.karimsaleh.com ⬇ Download CV